BOOKING POLICIES

GENERAL CONDITIONS

• All rates are in USD.
• Rates are based on double occupancy (2 guests per suite) and are subject to 19% tax (16% VAT and 3% lodging tax).
• A minimum stay of 2 nights is required.
• Maximum occupancy is 2 adults per room.
• Guests under 18 years of age are not permitted in the suites.
• Pets are welcome for an additional fee of $500 MXN per stay. Please refer to our Pet Policy for full details
• All rooms are non-smoking. A $5,000 MXN cleaning fee will be charged to any guest who violates this policy.
• Check-in begins at 3:00 p.m.
• Check-out is at 12:00 p.m. Same-day reservations must be confirmed before 12:00 p.m.

DEPOSIT POLICY

All reservations must be paid in full at the time of booking, unless otherwise specified.

For direct reservations made by telephone, Email or WhatsApp, a 50% deposit is required at the time of booking, and the remaining 50% balance is due upon arrival.

Promotions, special rates, and offers are not cumulative and may not be combined unless explicitly stated.

RATE POLICY

Rates may vary depending on season, availability, demand, and promotions. All rates are subject to change without notice until a reservation is confirmed.

Once a reservation has been confirmed, the booked rate is final and will apply for the entire stay. Confirmed reservations are not eligible for rate adjustments, refunds, credits, or partial reimbursements if lower rates, promotional offers, discounted rates, or special packages become available after the booking has been made.

CANCELLATION POLICY

Cancellations are effective on the date written notice is received by email in our office. Where applicable, refunds will be processed within 1–2 weeks from receipt of the cancellation notice and will be issued via PayPal or credit card refund.

Should you need to cancel your reservation, the following cancellation policy applies:

• Cancellations made 60 days or more prior to check-in: 100% refundable
• Cancellations made 15 to 59 days prior to check-in: 50% refundable
• Cancellations made 14 days or less prior to check-in: non-refundable; the full deposit will be forfeited
• All cancellations for stays during holiday periods, including Easter, Thanksgiving, Christmas, and New Year’s, are non-refundable
• No refunds will be issued for no-shows, late arrivals, or early departures.

RESERVATION CHANGES

Reservation changes are permitted up to 14 days before arrival, subject to availability

Approved changes will incur a $100 USD change fee, plus any difference in rate, if applicable. Requests to modify a reservation within 14 days of arrival may not be accepted.

To cancel or modify your reservation, please contact us at reservations@olasaltassuites.com.

FORCE MAJEURE

If a guest is unable to travel due to a force majeure event or a serious unforeseen personal emergency, no refund will be issued. However, a credit for a future stay may be extended at management’s discretion.

Qualifying events may include, but are not limited to, natural disasters, hurricanes, earthquakes, floods, fires, government travel restrictions, war, terrorism, civil unrest, epidemics, pandemics, transportation shutdowns, serious illness of the guest, or the death or serious illness of an immediate family member, including a spouse, child, parent, or sibling, where such event directly prevents travel or occupancy.

To be considered under this policy, guests must notify us in writing as soon as possible and provide reasonable supporting documentation, such as official notices, airline cancellation confirmations, medical certificates, hospital records, or death certificates, as applicable.

Any approved credit will be subject to availability, blackout dates, and the rates in effect at the time of rebooking. Credits are non-transferable, not redeemable for cash, and may not be applied retroactively.

The determination of whether a circumstance qualifies under this policy shall be made by management in its sole reasonable discretion.